Depending on the status of the user (unregistered or registered), you can customize the new conversation display to make it much easier for her user to send a new message.

You are watching: What does contact email optional mean

SDK v7.0.1 and above

In SDK v7.0.1 and above, the Admins of her Dashboard easily allow the identification Bot within the Dashboard come prompt your users to administer this details when they an initial reach out. To collection up this feature, testimonial our FAQ What is the identity Bot, and also how does the work?

SDK versions below v7.0.1

In larger versions of the SDK, girlfriend will require to have actually your developer configure the requireEmail and hideNameAndEmail flags utilizing the actions below. Please note that these flags are only dearteassociazione.orged for older version of the SDK and also is because of be deprecated in mid-2019. us strongly encourage you to update to v7.0.1 and above and use the identity Bot to regulate this setting.

For unregistered users, first have your developer implement the requireEmail field. Please check out our developer documentation top top requireEmail because that iOS and also Android.

Next, configure your SDK to set the ‘requireEmail’ flag set to ‘YES’ if you desire the email field to be mandatory. If you want to allow a user to contact you without having actually to administer an email address, then collection ‘requireEmail’ flag to ‘NO’. This will make the ar optional. Please check out our developer documentation because that iOS and also Android to update these settings.

The brand-new conversation display screen will watch like:


Name and also email mandatory, or name mandatory and email optional

For registered users, you’ll desire to set up your app so a user deserve to only accessibility it after ~ signing in. Since you’ll currently have the user’s name and email from your registration, you don’t need to ask because that it when user submits a brand-new Issue.

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Use the collection ‘Name and also Email’ role (developer documentation because that iOS and Android) role to prefill the user’s name and email from your system, or you deserve to hide the Name and Email areas with the ‘hideNameandEmail’ (developer documentation because that iOS and also Android) flag set to TRUE, since the data is currently in your mechanism from registration.


Name and also email populated, or name and also email hidden

As component of this process, us strongly recommend that you develop a distinctive user ID because that each user to make it easier to watch up particular user information from a submitted worry in To discover how, see exactly how do I connect from an issue to my very own user tracking tool based upon User ID?

To check out what looks favor from the user perspective, check out What go the in-app endure look like for a user?