Home » Sales force Management (Personal Selling) » What is the difference between Sales (Personal selling) and Direct marketing?

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Personal selling is a face-to-face communication in between seller and buyer to make a sale. Merely put, an individual selling is offering personally. A personal presentation or demo is given by the seller come the potential buyer.

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In straight marketing too, an separation, personal, instance or group of prospects are targeted but it doesn’t entails a face-to-face interaction, and the sales initiatives are not as forceful or intense as contrasted to an individual selling. Direct marketing enables a service to interact in one-way interaction with that is customers. It helps organisations notify the prospective buyers about product announcements, unique promotions, etc.Examples: direct mail, e-mail, apps, telephone call (telemarketing), catalogues, fliers, promotional letters,` etc.

We will discuss an individual selling and also Direct marketing in detail together with their benefits and disadvantages.

Sales (Personal selling) –

It is a straight presentation that a product come a potential client by a representative of an organisation selling the product. An individual selling is an important arm of business-to-business promotion activity as the buyers need in-depth demo the the product. The assets are normally expensive and complex in their functioning. For example, generators, rotating encoders, PLC machine, and the likes.

This mode helps the seller to come in direct call with the buyer. It is lugged out by the sales civilization or agents of the seller and also can have actually one or much more prospect buyers. The is a an individual conversation and also may not result in sales however the organization is significantly benefitted by getting first-hand details from the client (interested or not, feedback, expectations, etc.).


For example, sales representatives from an organisation personally meeting potential buyers by visiting their offices or homes.

There room basically 4 species of salesmen-Manufacturer’s salesmen, Wholesaler’s salesmen, retail salesmen, Speciality salesmen.

Advantages of Sales (Personal selling)-

As it entails face-to-face interaction, quite probably the most valuable advantage of an individual selling is the it establishes a real relationship between the buyer and also seller.A presentation can be tailor produced individual customer. As per the situation the presentation deserve to be altered.All the doubt of the customer deserve to be answered.A salesperson can gauge the situation and can setup the meeting basis the customer’s requirement.A salesperson can provide information or make a sales pitch even in an informal meet the was not pre-planned.Less the no technical investments required.

Disadvantages of Sales (Personal selling)

It involves high costs as contrasted to various other promotion tools. The sales personnel have actually individual salary, travel expenses, etc.If one organisation requirements to reach a huge population via personal selling, it should employ much more sales personnel i m sorry raises the costs.Attitude of the populace is most of the time negative towards sales people. In the past decades, one average human being is bombarded through offers and promotions from different organisations. So they mostly avoid a satisfy with sales people. For example, one average human in occurred or developing country receives call for credit card provides from different banks all the time.

Direct MarketingDirect Marketing involves connecting directly through buyers about their assets via different channels. The individual buyer is the target in direct marketing and not the masses. Examples: direct mail, e-mail, apps, telephone calls (telemarketing), catalogues, fliers, advancement letters, etc.The goal is to generate sales or leads for sales representatives to pursue. If the customer is interested, he/ she deserve to directly call the involved department or person on the telephone variety of address offered with the message. Direct marketing allows a organization to communicate in one-way communication with its customers. It help organisations educate the prospective buyers about product announcements, one-of-a-kind promotions, etc.

People in today’s times like at-home shopping rather than travel to different outlets. Marketers take it this possibility to reach out to the customer straight with all the information about the product, one-of-a-kind promotions, etc. In order to create sales. The marketer’s ensure the customers have actually easy access to them via toll-free numbers, chat tools, email, etc. At any time of day or night transparent the week to justify your credibility and commitment towards customers.
New age direct Marketing – Organisations offered to reach the buyers with catalogue, straight mailers, and also telemarketing. The telephone number were kept in the data base and also tele callers called potential buyers. Recently, the marketing media has progressed immensely v the increased use that internet, data basic technologies, electronic media (fax, mobile phones, and also email), etc. This has provided opportunity because that the marketers to tap top top these tools for getting to the customers. If we say the the marketers don’t have actually a an option and need to reach the buyers with these new age straight marketing tools to survive and stay ahead of competition in the target market. Direct marketing is considered by some professionals as combination of the Distribution duty (Direct circulation to buyers) and the communication role (reaching the client directly).

Advantages of straight marketing-

Powerful tool for customer connection building.Accurate selection of buyers and also messages, and also targeting castle individually. Marketers target customers who are most likely to to buy the product.Customers can be reached at a details time. Because that example, special promotions top top the company website, home, office, or save on particular days.Tailor made message for the target customer. There is greater accuracy in conference the needs of the customer.Competitors are preserved unaware around the post sent to potential buyers.Lot of devices or medium provided to customers for any queries or placing order – email, telephone, mobile, personal computer, etc.Convenient come shop indigenous the lull of home. Customers can ask because that queries, ar orders or request a demo in ~ home.Easy comparison as most of the details room made accessible to the customer. The client can easily compare the features and benefits through competitor assets on the internet or v retailers, etc.Easy come go through all the firm products and substitutes through the information detailed through catalogues, email, etc.Lot of devices or medium given at customer’s disposal for any type of queries or placing orders – email, telephone, mobile, an individual computer, etc.

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Disadvantages of straight marketing –

Reaching a thousands customers v this channel is relatively expensive than various other promotion devices as every potential client is to be reached individually.The customers additionally are disinterested numerous times since of the junk mail, variety of telemarketing call from different sellers, junk emails, etc.Customers execute not evaluate their privacy intrusion. Many of the moment customers contact the organisations to eliminate their deal with and phone call number from their mailing list or phone call list. Over there are government laws in location in US, etc. Protecting the privacy the the people, and the sellers are bound to remove the call details top top a person’s request.The organisation requirements to continually invest in new technology to reach customers through the most effective and also latest tools. They additionally need to upgrade their database frequently to certain they have details of appropriate customers.Selection the right direct marketing tool is command to marketers. A customer may throw away a direct mail as junk but may check out the email v the exact same message.