Founded in the early 2000s, Redbox Automated Retail LLC is an American and Canadian rental company offering movies at their designated kiosks, via on-demand streaming, and Free Live TV.

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Compared to their competitors, Redbox has a ‘return anywhere’ policy allowing customers to return their rentals to any Redbox kiosk, regardless of what kiosk the rental was originally picked up from.

Given that some customers are not pleased with the service, it is not surprising that they would like to learn more about the refund policy and process.

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If you are one of them, read on to learn what we have found out about Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is not transparent about its refund policy, it is hard to tell in what cases the company is willing to give refunds.

The Redbox Transaction Terms and Conditions state that if you rent or purchase a defective on-demand content, you can get a refund of the rental or purchase price if a replacement with a non-defective content is unavailable.

As for the rental or purchase of items at a Redbox kiosk, the same Terms state that in the event of renting a defective item, you can get a replacement of the same or lesser value, though Terms of Use state you will be eligible for a refund if such replacement is not available.

The Terms of Use also state that Redbox’s total liability for any losses or damages will not exceed $10 or the amount you were charged, whichever is lesser.

How To Get a Refund From Redbox on My Own?

As the Redbox refund request process is not clear, you should contact their Customer Support via:

Phone at 1.866.REDBOX3 (1.866.733.2693)

Can You Request a Refund Via

Yes / No







Yes (Live chat)


When you contact Customer Service, make sure to explain in detail what the issue is. For example, the DVD you rented is scratched and unplayable, or you have been overcharged for items you returned.

Make sure to provide details such as:

BarcodesRental/purchase time stampsKiosk location

Note that requesting a refund does not guarantee you will get one even if you are approved. For more details, check the Common Issues With Redbox section below.

If you want to cancel a Redbox reservation, follow this page.

What Is the Time Window To Request a Redbox Refund?

According to their FAQ page, Redbox does not refund charges older than 90 days.

How Long Will It Take To Receive My Redbox Refund?

If a refund is granted, it takes about five to seven business days for the refund to be back in customer’s accounts, depending on their financial institution.

Common Issues With Redbox

According to sources such as Consumer Affairs or the Better Business Bureau, Redbox customers report various issues, the most common being:

Poor customer serviceExcess charges due to the machine’s failure to scan returned itemsDefective DVDs or on-demand streaming issuesFailure to pay out refunds

Poor Customer Service

Many users complain about customer representatives not being willing to cooperate, denying customers their rights, and hanging up on them when they insist on speaking to the manager.

Even if they decide to engage with a customer complaining about the service, state of the rental or purchase, or overcharges, it is not a guarantee that the customers will get a refund.

Excess Charges Due to Machine’s Failure To Scan Returned Items

One of the most common problems is customers being overcharged for overdue rentals despite returning items within the shortest return window. It happens because Redbox machines fail to scan the items, and the service automatically charges for each extra day until the mistake is rectified.

Defective DVDs and On-Demand Streaming Issues

It is common that items distributed from Redbox machines are scratched or otherwise defected, or that on-demand streaming experiences interruptions, resulting in customers’ inability to use the content they rented or purchased.

Failure To Pay Out Refunds

Even if the service agrees to give you a refund, they tend to prolong paying it out.

Request a Redbox Refund With


In case you want to spare yourself the trouble of contacting Customer Service and requesting a refund on your own, you can delegate the task to

Our app has automated all the processes to make dealing with services such as Redbox go seamlessly and without unnecessary stress.

Open in your web browser and take the following steps:

Click Get Protected under Chargeback InstantlyEnter the details about your bank and the Redbox item you are requesting a refund forConfirm your request with a signature

Once the virtual assistant has received your request, we will get in touch with your financial institution and dispute the Redbox charge. To strengthen your claim, we will forward you the relevant MasterCard and VISA codes and regulations. We can also contact Redbox and request a refund on your behalf.

Get Rid of the Redbox Promotional Emails

If you are having trouble with excessive promotional or spam emails from Redbox, we can help you cut their flow to your inbox.

The Spam Collector functionality has been designed to prevent undesired emails from flooding our clients’ inboxes and exposing them to potentially harmful content.

Headaches Over Redbox? No Worries With

In case Redbox is giving you a hard time and denying your customer rights, you may need to approach the matter more seriously and take legal action. has been honored with the Louis M. Brown Award for Legal Access by the American Bar Association. The world’s first robot lawyer can help you assert your legal rights by filing a small claims lawsuit against Redbox.

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